Long Term Care Ombudsman

Sheila Brooks
HHS Operations Manager II and Ombudsman

The Long Term Care Ombudsman seeks to improve the quality of life and quality of care of residents who live in long term care facilities. The Ombudsman advocates on behalf of the residents for the health, safety and well-being. As an advocate, the Long Term Care Ombudsman works to make sure that Residents rights' are honored and that each person receives the care and services necessary to attain or maintain their highest level of functioning while promoting their dignity and independence.

There is no cost to the resident, family members or facility for the services and assistance provided by the Long Term Care Ombudsman.


The Ombudsman Program is governed by the federal Older Americans Act and by the South Carolina Omnibus Adult Protection Act. The Lt. Governor’s Office on Aging administers the statewide program through ten regional offices located throughout the state.

The Long Term Care Ombudsman Program is one of many programs mandated by the Older Americans Act and supported with federal, state and local funds. This is the only program of its kind that is totally devoted to the concerns of facility residents.